Terms & Conditions

This is an important document explaining the terms and conditions you are agreeing to when you use The Media Collective. This agreement outlines the parameters of all services supplied by us. By accepting a quote and proceeding with a project you are agreeing to these terms. The Media Collective may be referred to as ‘we’, ‘us’, ‘our’ and ‘the company’. The Customer may also be referred to as ‘you’ or ‘your’.

CONTRACT PRICE

We base our stated project prices on what we think will work best for you, including recommending materials, finishes and making some assumptions from the initial design briefs on what creative is required. However, creative projects are inherently prone to unforeseen scope changes and additional costs, and we reserve the right to charge for extra costs incurred. We are committed to keeping you informed of any such changes and associated costs, which may include:

  • Mid-course alterations to the project scope.

  • Requests for additional copyrighted images.

  • Unexpected issues discovered during the site survey.

  • Restrictions on installation hours imposed by external factors.

  • Preparation work not completed by the client.

CONFIRMATION

Upon confirmation of your project, you will receive an invoice for 30% of the total project value. This deposit is required to be paid at the time of contract agreement and will be deducted from your final balance. For projects valued at less than £1000, the full invoice amount will be issued upon confirmation of the order to expedite the process.

COMPLETION SCHEDULE
Fixed projects follow set milestones; delays in client-provided information may affect delivery and price. Open projects are not given set milestones; delivery/installation is confirmed AFTER design approval.

Once a stage is confirmed by the customer, all work within it is considered final. If the project scope expands and more products are added, additional design and installation time will be scheduled. While we strive to adhere to the original schedule, accommodating extra work may cause delays until we have the necessary resources.

CANCELLATION
If the customer cancels contracted services within 60 days of the scheduled event, the deposit will be forfeited, covering costs for completed work. The Media Collective reserves the right to cancel delivery date due to reasons such as illness, travel, or weather. We'll make efforts to reschedule promptly; if a solution isn't reached, the deposit will be returned.

RIGHT OF WITHDRAWAL
If The Media Collective becomes aware of changes to agreed circumstances, we reserve the right to withdraw. Factors include non-cooperation, changes in location or facilities, incomplete information, missed appointments, and late payments. If withdrawal is initiated on these grounds, the deposit will be forfeited to cover costs for completed work.

PAYMENT

The customer agrees that a deposit is paid at the time of contract acceptance. The remaining balance is due in full by the date specified on the invoice, which will usually be no later than 30 days after the date of installation. Payment should be made to the account specified on the invoice. Should the customer require an adjustment to the stated payment terms, this should be discussed before the deposit invoice is issued.

If payment for completed works has not been received within a timely manner, The Media Collective may decide to hold or terminate any future projects. In this event, any deposits already paid towards future projects will be forfeited.

DESIGN

We use only rights-owned or royalty-free images in your designs. For any specific copyrighted artwork requests, like maps or paintings, we’ll consult with you before purchase and billing. 

Requests beyond the scope may incur extra design fees at £75/hour. We’ll provide quotes and confirmations before starting any additional work, but be aware this could affect project timelines.

QUALITY

The client must proofread, check designs, and promptly approve all artwork. While we aim for clear communication and defect-free products, errors not flagged during the review period are not our responsibility. Correcting such defects may result in additional costs.

The Media Collective reserves the right to reject material deemed offensive or unsuitable for production.

PRODUCTION 

Any request for changes to your order AFTER we have received design sign-off may incur additional costs depending on the stage to which your project has progressed in our production process. 

INSTALLATION 

Clients must inform us of any changes to surveyed spaces before the installation date. The Media Collective is not liable for graphics that cannot be installed due to client alterations made after our survey.

We need unrestricted access to the areas undergoing upgrades for a full installation day, which entails the site being open for a minimum of eight hours. If access is limited, necessitating a return visit to finish the job, we reserve the right to apply an additional installation charge.

RISK AND PROPERTY

Once installed the risk of damage to the products passes to the school. We will photograph all products upon completion for our records.

AFTERCARE

We love delivering products that you are happy with, however, if something is not quite right, our aftercare service ensures we rectify it as quickly as possible. We strive to correct any defect within a fair and reasonable timeframe. This is within 48 for urgent re-visits and within 28 days for any general aftercare.

All products and deliveries should be checked at the time of installation for damage or missing pieces. If a defect is noticed upon installation, notify us within 14 days and we will arrange an aftercare service. If the product we installed or delivered is not perfect for one of the following reasons we will rectify this at no additional cost, as part of our aftercare service. Email care@mediacollective.co.uk if you notice one of the following.

• Your product was of unsatisfactory quality

• Your product was not fit for purpose

WARRANTY PERIOD

The Media Collective holds no liability for any defect arising from wear and tear after 24 months from your installation date. Should you believe a defect has arisen within this timeframe please contact care@mediacollective.co.uk along with relevant photos for our assessment. Warranty periods are as follows:

  • Essentials Packages - 12 months

  • Recommended Packages - 24 months

  • Premium Packages - 24 months

This does not include:

• Damage from vandalism

• Theft

• Damage arising from extreme climate e.g excessive winds, heat etc.

• Damage from incorrect cleaning products

• Accidental damage

We will not accept any enquiries made outside of this period as under warranty and any repairs work carried out after this date may be chargeable. At no point will The Media Collective accept responsibility for any wilful damage or negligence surrounding our products. Telephone and email support is provided Monday – Friday 8:30 am to 4:30 pm. Contact outside of these hours cannot be guaranteed.

MARKETING

We reserve the right to use the photographs of your completed project, or the artwork as part of our own marketing. We will not photograph students without express permission, however, if the project includes images of your students we will assume permission has already been obtained by the customer for these images to be used for marketing purposes. This would include displaying on our website, on our internal sales platform and on social media channels.

We may invite you to give us feedback on our service at the end of the project where your participation will enter you into a draw to win £1000 off your next project. More details can be found here.

REFERRAL SCHEME

Once you are a customer and have completed your first project with us you will be invited to join our Referral Scheme. For every school that you refer, you will receive a £250 account credit once they make a qualifying spend of £500 or more. Your contact will also earn up to £250 off their first order of £500 or more. A qualifying spend includes any Wonderwalls, design and branding, signage or graphics. All amounts are exclusive of VAT. You can refer any school in the UK. However, if your contact has already used us before, you will not be eligible for a reward.

Credit earned can be spent on any Media Collective project. The credit is earned by the individual and not the school, therefore if you transfer to another school, you can take it with you. Visit our Referral Scheme page for more information.

COPYRIGHT

We retain full copyright on all designs. The contract grants a license for school use. We cannot be held responsible for any breach of copyright caused by the reproduction of materials supplied by you.

TERMS AND CONDITIONS

We reserve the right to modify these terms and conditions at any time. If a change occurs during your project timeframe, we will inform you. However, this will not affect our original agreement. By confirming your project with us you are agreeing to these terms and conditions. Should you need any further information, please get in touch.